FAQ: Spin Palace Canada

We want your experience at Spin Palace online casino to be smooth and hassle-free. That's why we've gathered the most frequently asked questions, right here for you.

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General

Games & Software:

What types of games are at Spin Palace?

This is one of our most common casino questions. You will find the ever-popular online slots of course, which includes 3-reel classics, modern 5-reel variants and progressive jackpots. Plus, beloved table and card games like blackjack, roulette, baccarat, and video poker, as well as live dealer options and more.

How do I view the rules for each game?

When it comes to the casino games at Spin Palace, we make sure the rules for each title are easy to find. On launching your game of choice, look for the three-dots icon located at the top left of your screen, or the three horizontal lines located just below or at the bottom left of your screen. Here, you’ll find the Help and Info sections, respectively, both with useful game rules to get you started.

Who are Spin Palace’s software providers?

We have first-class software providers powering our games for a seamless and engaging playing experience. These include Games Global, Pragmatic Play, and OnAir™ Entertainment.

How does Spin Palace ensure fair gameplay?

Through the use of Random Number Generator (RNG) technology, which creates random outcomes for spins and bets. This technology is regularly tested to keep gameplay fair and unbiased.

Technical:

Can I access Spin Palace on any device and browser?

Spin Palace is optimised for a wide range of popular browsers, including Chrome, Firefox, and Safari, and runs smoothly on desktops. The same applies to mobile devices and you can access the casino from most popular devices.

How do I troubleshoot a common issue?

If you encounter issues with loading a game or the actual gameplay, first refresh the page. If that doesn’t solve it, ensure your internet connection is stable or restart your browser. If the issue still doesn’t resolve, our support team is here to help.

Security:

Is Spin Palace licensed and regulated?

Yes, Spin Palace operates under a full licence and is regulated by trusted gaming authorities. You can find specific licensing details in the page footer for further assurance.

How does Spin Palace protect player data?

Another often-raised FAQ! At Spin Palace, we safeguard your information with state-of-the-art SSL encryption technology, so all your personal and financial data remain confidential and secure.

Does Spin Palace have fair play policies in place?

Absolutely! The casino upholds fair gameplay by utilising Random Number Generators (RNG) to ensure random and unbiased game outcomes. Furthermore, regular independent audits are conducted to verify fairness across all our games. In the case of live casino games, professional dealers and hosts are clearly visible and trained to maintain the integrity of each game.

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My Account Management

Signing Up:

How do I create a Spin Palace account?

It’s easy! Just click or tap the 'Sign Up' button on the Spin Palace website, fill in the required details, and follow the prompts to complete the registration process.

Verification:

What must I provide to verify my account?

Spin Palace may notify you and request you submit proof of identity (such as a valid ID) and proof of address. To check if there are any pending verification requests, simply log in, go to 'My Account,' and select 'Account Verification.'

Password Retrieval & Data Updates:

What happens if I forget my password?

One of our most frequently asked questions and the answer is simple. Just reset your password by clicking on the ‘Login’ button and selecting ‘Forgot Password’. You’ll then be asked to submit your email address, after which the casino will send you an email instructing you on how to restore your account.

How can I update my personal info?

Simply log into your account, go to 'My Account,' then select 'My Details' to update your personal data as required.

Bonuses, Promotions & Loyalty

Bonuses:

What types of bonuses are available at Spin Palace?

Another popular online casino FAQ. We provide a range of exciting bonuses, including your initial welcome offer on signup. Thereafter, you can look forward to daily match offers, as well as free spins, promotional offers, and more. Simply log into your account to see what’s on offer.

How can I claim a bonus at Spin Palace?

Simply opt in, if asked to do so, and make any required deposit. Be sure to review the terms and conditions and wagering requirements that apply to each bonus for full details.

What are wagering requirements?

Wagering requirements are the number of times you must wager your bonus funds prior to withdrawing any winnings. You can find the specific requirements in the terms and conditions of each bonus.

Loyalty Programme:

How does Spin Palace’s loyalty programme work?

This FAQ’s a treat to answer. Each time you wager real money on a game, Spin Palace awards you loyalty points. Once you’ve accrued enough points, you’ll be able to exchange them for bonus credits for more gameplay. Moreover, the number of points you accrue, determines whether or not you move to the next loyalty level. Each successive level awards more loyalty rewards.

What are the six loyalty levels at Spin Palace?

Spin Palace offers a multi-tiered loyalty programme with levels such as Bronze, Silver, and Gold, advancing to Platinum, Diamond, and finally, the invite-only Privé. Each level unlocks greater rewards and exclusive benefits.

Promotions:

What special promotions are available?

Spin Palace offers a generous welcome bonus for new players, plus, when you make your first deposit of $10 or more, you'll receive 10 daily spins on the Mega Millionaire Wheel™. This gives you 10 chances each day to win the exciting 1 million jackpot. Other special promos currently running include the Refer A Friend and Bonus Wheel promotions. Please note, these promotions are subject to change, so always check in your account for the latest updates and available options.

Games & Software

Which types of games are offered at Spin Palace? (Our top FAQ)

Spin Palace offers a variety of games, including online slots, table games like blackjack and roulette, live casino games, video poker, and progressive jackpot games.

Where can I view the games’ rules and instructions?

Once you’ve launched a game, you can view the rules and instructions for each game within its "info" or "help" section, usually located in the game menu.

Who are the casino’s software providers?

Spin Palace is powered by top-tier software providers like Games Global, Evolution, OnAir™ Entertainment, Pragmatic Play and Red Tiger.

How is fair play guaranteed?

Another one of the online casino faqs raised often is if the outcomes of spins/bets are fair. This is easily ensured through the use of Random Number Generator (RNG) technology.

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Security & Fairness

What measures are taken to ensure the protection of data?

Spin Palace employs advanced SSL encryption technology to secure all player data, ensuring that sensitive personal and financial information is kept safe and confidential.

Does the casino offer fair play policies?

Yes, by utilising Random Number Generators (RNG) to ensure that all game outcomes are completely random and unbiased. It’s also independently audited to verify its fairness.

What about the casino’s licensing and regulation?

This FAQ should be asked by all new players. Spin Palace is fully licensed and regulated by leading gaming authorities.

Does Spin Palace offer responsible gaming tools and resources?

Yes, it provides several responsible gaming tools, including deposit limits, time management options, and links to professional help services for players who need support.

Technical Issues

Can I troubleshoot common problems?

Yes, if you're experiencing issues with gameplay or loading, try refreshing the page, checking your internet connection, or restarting your browser. If the problem persists, and you can’t find an answer on this FAQ page, contact our support team for assistance.

Is Spin Palace compatible with all browsers and devices?

Spin Palace is compatible with most modern browsers (Chrome, Firefox, Safari) and works seamlessly on both desktop and mobile devices. For the best experience, ensure your browser is up to date.

How do I clear cache and cookies?

To resolve performance issues, clear your cache and cookies. In most browsers, this can be done by going to Settings > Privacy and Security > Clear Browsing Data. Be sure to restart your browser afterward.

Responsible Gambling

Can I set deposit limits?

To set deposit limits, log into your account and navigate to the 'Responsible Gaming' section. From there, you can set daily, weekly, or monthly limits to help manage your spending.

Does the casino offer self-exclusion options?

Yes, Spin Palace offers self-exclusion options for players seeking to take a break from gaming temporarily or permanently via the 'Responsible Gaming' section in your account or by contacting customer support.

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Customer Support

What customer support options does the casino offer?

Spin Palace offers easy access to customer support via live chat and email.