Spin Palace’s Most Frequently Asked Questions

Want answers to Spin Palace’s most frequently asked questions? We cover everything you need to know about our online casino – from account setup and withdrawals to bonuses, loyalty and more.

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My Account

What is the minimum age requirement to play?

An important FAQ, in Ireland. You must be at least 18 years old or meet the legal age requirement of your specific jurisdiction.

How do I update my address?

Log into your account, go to the "Profile" section, and select "My Documents." Follow the instructions to update your address and upload any necessary documents.

I can’t remember my username and password. What now?

Click the "Login" button at the top of any page, then select "Forgot Password?" Follow the prompts to reset your password, recover your username, or both.

Where do I go to see my transaction history?

Open a recently played game, tap the menu icon (three horizontal dots), and your transaction history will appear at the top of the list.

How do I log into my account?

Click "Login" at the top right corner of the website, enter your username and password, then click "Login" to access your account.

How do I open an account?

Click "Sign Up," follow the prompts to provide your details, choose your preferred currency and language, and create a username and password.

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Bonuses

What bonuses does Spin Palace offer?

Another popular FAQ. Spin Palace offers a variety of exciting bonuses, including a Welcome Bonus, personalised daily match offers, a rewarding loyalty programme, a promotion with 10 daily spins and a chance to win a million, and more.

How do I claim my daily deal?

Log in and head to the “Promotions” section to find your daily deal. Click the “Claim” button, make your qualifying deposit, and your match bonus will be credited.

What are wagering requirements?

Wagering requirements are the minimum amount you must bet before you can withdraw any bonus winnings. For example, with a $100 bonus and a 35x wagering requirement, you need to wager $3,500 ($100 x 35) before withdrawing any bonus winnings.

How do I meet the wagering requirements?

To fulfil wagering requirements, play eligible games and place bets until you reach the required amount. Different games contribute different percentages, with slots typically contributing 100%.

Technical

My device froze during gameplay. What now?

In the case of your device freezing, don’t worry, your bet will proceed automatically, and any winnings will be credited to your balance. You can check your gaming history by opening the game and selecting the Game History icon, usually found in the game menu or on the game screen.

Do I need to download any software to play?

No, you can play directly in your browser on both desktop and mobile. Alternatively, download our casino app for easy access on Android or iOS.

What if my game isn’t loading?

Ensure you're connected to the internet. If the game still won’t load, try logging out and back into your account. Any winnings will be recorded once a bet is placed. For further help, our 24/7 customer support team is ready to assist via the Help Centre.

How do I contact customer support?

If you need assistance, visit the Help Centre in your casino account and use live chat to speak with one of our friendly support agents.

Verification

Why is Geolocation required to play at Spin Palace?

Geolocation ensures you are playing from a legal jurisdiction. This safeguard is a regulatory requirement to prevent unauthorised access to real money gaming.

Will my account need to be verified?

Yes, verification is essential to confirm your identity and age, ensuring compliance with laws and maintaining platform security.

What documents might be required for verification?

You may need to provide a valid ID, proof of address, or details of your payment method as part of the verification process.

2-Step Verification. What is it?

Also referred to as Two-Factor Authentication, this adds an extra layer of protection by requiring a one-time code (OTP) sent to your device in addition to your password when logging in.

How will my submitted information be used?

Your information is treated with the highest level of confidentiality and used solely for account verification, secure transactions, and regulatory compliance.

What does a source of wealth request involve?

To meet Anti-Money Laundering (AML) regulations, we may request documents such as bank statements, payslips, or business accounts to verify the source of your funds. All details are handled securely.

What must I do if my documents are not approved?

Your documents may have been rejected if they were unclear, expired, or didn’t meet the necessary criteria. Ensure they’re up to date and meet our submission standards.

Why does Spin Palace require documents?

Document verification helps protect your account, prevent fraud, and meet legal obligations, ensuring a secure gaming environment.

How do I upload verification documents?

Log into your account, go to the “My Documents” section in your profile, and follow the instructions. Make sure files are clear and under 10MB.

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Responsible Gaming

How do I know if an online casino is trustworthy?

An important and frequently asked question. A trustworthy online casino, like Spin Palace, operates with full licensing, complies with strict regulations, uses advanced SSL encryption to protect data, supports reliable banking methods, and offers top-notch customer assistance.

Which online casino is safest for real money play?

Spin Palace ensures your safety by being fully licensed, implementing SSL encryption, utilising anti-fraud measures, and partnering with trusted financial providers for secure transactions. Our dedicated customer support team is always ready to assist you.

How do I pick a safe online casino?

Look for fully licensed casinos that comply with regulations and prioritise your security with encryption technology. Check for transparent policies and positive player reviews – qualities you’ll find at Spin Palace.

What makes an online casino legal in Ireland?

A legal online casino in Ireland must hold a licence from the appropriate provincial or national authority, comply with gambling laws, and enforce age restrictions. Spin Palace operates legally, adhering to all relevant regulations to offer a secure gaming environment.

How does Spin Palace ensure fair gameplay?

Spin Palace guarantees fair gameplay through the use of a certified Random Number Generator (RNG) for unbiased outcomes. Live casino games are managed by professional dealers, with clear table views to maintain transparency. Independent audits further uphold fairness, while SSL encryption secures your information.

Is Spin Palace licensed and regulated?

Yes, Spin Palace is licensed by the Alderney Gambling Control Commission and certified by eCOGRA, an independent agency known for enforcing fair gaming and responsible conduct standards.

Does Spin Palace support responsible gaming?

Yes, Spin Palace provides tools like self-assessment tests, deposit limits, and self-exclusion options to promote responsible gaming. Visit our Responsible Gaming page for more details.

What’s security like at Spin Palace?

Your security is our priority. Spin Palace employs SSL encryption, complies with regulations, and uses advanced anti-fraud systems to safeguard your account and transactions. Our team is committed to protecting your experience at every level.

Withdrawals

How long does it take to withdraw funds?

Withdrawal times depend on the payment method chosen. Web wallets typically process within 24 to 48 hours, while credit cards and bank transfers can take 3 to 7 business days.

Why can’t I withdraw my funds?

Ensure you’ve met any wagering requirements tied to bonuses and that your withdrawal request meets the minimum threshold of $50 (or equivalent). If issues persist, contact our support team for assistance.

What is the maximum withdrawal amount?

There is no upper limit on withdrawal amounts, provided your request is at least $50 or its equivalent in your currency.

Which payment methods are most commonly used?

Popular options include credit and debit cards, web wallets, direct bank transfers, and prepaid solutions, offering flexibility to suit your needs.

Are your payment methods secure?

The answer is ‘yes’ to this popular FAQ. Spin Palace uses industry-standard SSL encryption and additional security protocols to safeguard all transactions.

Are casino winnings taxable in Ireland?

For recreational gamblers in Ireland, winnings are generally not taxed. However, if gambling is considered your primary income source, it may be subject to taxation. Always consult local tax guidelines for clarity.

General

What are the most popular games at Spin Palace?

An ever-popular FAQ, Spin Palace offers a variety of crowd-favourites. Online slots are consistently popular among players in Ireland, alongside classics like blackjack, baccarat, roulette, video poker, and the excitement of live casino and crash games.

What do Wild and Scatter symbols do?

Scatter symbols usually pay regardless of paylines, needing only two or more to appear. They often activate Free Spins when three or more land. Wild symbols, on the other hand, can replace other symbols to help complete winning combinations.

How do paylines function?

Paylines are predetermined patterns on the reels that determine when you win. These patterns vary by game, so checking the paytable is essential. Some slots use a Ways to Win mechanic, offering payouts for adjacent matching symbols across reels, eliminating the need for traditional paylines.

How do online slots operate?

Online slots emulate the mechanics of traditional machines but with added features in a digital format. They range from simple 3-reel games to multi-reel setups, including progressive jackpots where a portion of each wager contributes to the prize pool. Wins are determined by the game’s paytable, with jackpot prizes often requiring specific symbol combinations.

How can I deposit funds?

Depositing is quick and simple. Log into your account, select the Bank option, choose your preferred payment method, and follow the steps provided. The minimum deposit amount is $10 unless otherwise specified.

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